Last Updated: April 2026
1. Introduction
This Booking Policy outlines the procedures, requirements, and conditions for reserving safari experiences with Sandy Shores Africa Safaris through
https://sandyshoresafricasafaris.com/.
It is designed to provide clarity on the booking process and should be read alongside our Terms and Conditions and Cancellation & Refund Policy.
By initiating or confirming a booking, you agree to comply with the terms outlined in this policy.
2. Booking Process
Sandy Shores Africa Safaris follows a structured booking process to ensure accuracy, customization, and service quality.
Step 1: Inquiry
- Clients submit an inquiry via the website, email, or phone
- Details required include travel dates, number of travelers, destination preferences, and budget range
Step 2: Proposal & Quotation
- A tailored safari itinerary and quotation are prepared
- The proposal outlines inclusions, exclusions, and pricing
Step 3: Confirmation
- Booking is confirmed upon:
- Acceptance of the itinerary
- Payment of the required deposit or full amount
- Submission of traveler details
Step 4: Finalization
- Final travel documents, confirmations, and itinerary details are issued after full payment is received
3. Booking Requirements
To process a booking, the following information is required:
- Full names as per passport
- Nationality and passport details
- Contact information (email and phone)
- Travel dates and preferences
- Special requests (dietary, medical, accessibility)
Failure to provide accurate information may result in booking delays or service disruptions.
4. Payment Requirements
Booking confirmation is subject to payment terms as outlined in our Terms and Conditions.
- A deposit of 30%–50% is required to secure services
- Full payment must be completed 30 days prior to travel
- Last-minute bookings require full upfront payment
All payments must be cleared before services commence.
5. Booking Confirmation
A booking is considered confirmed only when:
- Payment requirements are fulfilled
- Availability is secured with all service providers
- Written confirmation is issued by the Company
Verbal confirmations or inquiries do not constitute a confirmed booking.
6. Availability and Reservations
All bookings are subject to availability at the time of confirmation.
- Accommodation and services are reserved on a first-come, first-served basis
- Availability may change without notice until confirmed
Early booking is strongly recommended, especially during peak travel seasons.
7. Last-Minute Bookings
Bookings made within 30 days of travel are considered last-minute and:
- Require full payment at the time of booking
- Are subject to limited availability
- May incur additional costs due to supplier conditions
The Company will make reasonable efforts to accommodate such requests but cannot guarantee availability.
8. Amendments to Bookings
Requests to modify confirmed bookings must be submitted in writing.
Amendments may include:
- Change of travel dates
- Adjustment of itinerary
- Upgrade or downgrade of services
All changes are:
- Subject to availability
- May incur additional costs or supplier fees
9. Group Bookings
For group travel:
- A designated group representative may be required
- Group size and structure must be confirmed at the time of booking
- Payment schedules may vary depending on group arrangements
Special terms may apply for large or customized group itineraries.
10. Special Requests
Special requests (e.g., dietary requirements, accessibility needs, room preferences) will be communicated to suppliers.
However:
- Fulfillment is not guaranteed
- Availability depends on third-party providers
11. Travel Documentation
Travelers are responsible for ensuring:
- Valid passports (minimum 6 months validity)
- Required visas and permits
- Compliance with entry and exit regulations
The Company shall not be liable for denied boarding or entry due to incomplete documentation.
12. Travel Insurance
Travel insurance is strongly recommended prior to booking confirmation.
Coverage should include:
- Medical emergencies
- Trip cancellations
- Emergency evacuation
13. Communication and Responsiveness
To ensure smooth processing:
- Clients must respond promptly to booking requests and confirmations
- Delays in communication may result in loss of availability or pricing changes
14. Contact Information
For booking inquiries and confirmations, please contact:
Call / WhatsApp
+254 728 911 485
Email
safari@sandyshoresafricasafaris.com
15. Acceptance of Policy
By proceeding with a booking, the Traveler acknowledges:
- Full understanding of this Booking Policy
- Agreement to the booking procedures and requirements
- Acceptance of all related terms and conditions